Diabetes Canada

General

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Getting Started 5

• 1. Freshservice Support Portal - How to Login
• 2. What information to provide?
• 4. How do I request a Service?
• 5. When is support available (Hours of Operation)?
• 6. Emergency after-hours support

FAQ 4

• Guest Wireless Access
• TECHNOLOGY TROUBLESHOOTING TIPS
• How to find your Computer’s name
• Secure Print

Ransomware, Viruses and Phishing 4

• What is Ransomware and what to do if you are infected?
• Security Awareness Training
• What to do if you suspect a malicious email?
• What is Phishing?

Windows 10 2

• Windows 10 Quick Reference
• Welcome to your new Windows 10 computer

Board Portal

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Getting Started 5

• Link to the Board Portal
• Logging In
• Bookmark the Board Portal Site (Chrome)
• Bookmark the Board Portal Site (Internet Explorer)
• Do you require additional assistance?

Change or Reset your password 1

• Changing your password