Getting Started

1. Freshservice Support Portal - How to Login
Portal URL: https://services.diabetes.ca Account ID: Your email address ([email protected] or [email protected]) ...
Tue, 10 Apr, 2018 11:49 AM
2. What information to provide?
When contacting the Service Desk please make sure your subject line is clear, concise and indicates your specific problem. "HELP PLZ!" or "UR...
Tue, 27 Dec, 2016 12:15 PM
4. How do I request a Service?
How do I request a Service? To request a service simply go to the Self-Serve Portal at http://services.diabetes.ca and click on the  "Request a...
Tue, 27 Dec, 2016 10:59 PM
5. When is support available (Hours of Operation)?
When is support available (Hours of Operation)? Support is available from 8:00 AM to 6:00 PM Eastern Time Monday to Friday (excluding holidays an...
Tue, 27 Dec, 2016 10:59 PM
6. Emergency after-hours support
Emergency Support Process If a problem happened outside of normal business hours (Monday to Friday: 8 am to 6 pm) and this is a mission critica...
Mon, 23 Jan, 2017 10:31 AM