When contacting the Service Desk please make sure your subject line is clear, concise and indicates your specific problem. "HELP PLZ!" or "URGENT" and blank subject lines are not indicative of what the problem is, and could be prioritized incorrectly. Here are some good examples for your reference:
- How do I merge constituent records in D-Hub?
- Error when clicking save in OMA setting up a new truck
- Blackberry battery draining too fast
All tickets are prioritized according to the perceived severity of the issue, and responded to as soon as possible.
In the message body please include any error messages and or screeshots