Diabetes Canada

Getting Started 5

• 1. Freshservice Support Portal - How to Login
• 2. What information to provide?
• 4. How do I request a Service?
• 5. When is support available (Hours of Operation)?
• 6. Emergency after-hours support

FAQ 8

• Guest Wireless Access
• Diabetes Connect user guide for Volunteers
• National Office 13th floor Banting Room TV Operation
• Email setup for NDT Customer Service Agents and Drivers
• TECHNOLOGY TROUBLESHOOTING TIPS

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Service Level Agreement 3

• Master Agreement
• Schedule A: D-Camps (Camp Huronda)
• Schedule B: Regional Offices

Mobile Devices 6

• Corporate Bell Mobility Plan
• Set Up Email on Your Android-based Device
• Add Diabetes mailbox in iPhone (iDevices)
• Adding Office 365 email account on a Blackberry
• Adding Office365 email account to iPhone (iOS)

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Outlook 14

• How-To Add a Mailbox to Outlook 2010
• Managing Your Outlook 2010 Mailbox
• Recall or replace an email message in Outlook
• Use Conversation Clean Up in Outlook to eliminate redundant messages
• Sending emails as plain text to a particular contact in Outlook

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Micorosft Office and Office 365 16

• Who can use Office 365 and what does it include?
• To show temperature in Celsius or Fahrenheit in Outlook 2016
• Open replies and forwards in a new window in Outlook 2016
• Reset or unlock my Network Password
• Register for self-service password reset

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Ransomware, Viruses and Phishing 5

• What is Ransomware and what to do if you are infected?
• Security Awareness Training
• What to do if you suspect a malicious email?
• What is Phishing?
• How to avoid phishing scams

SharePoint 35

• How to log into banter or SharePoint
• Logging out of SharePoint
• SharePoint Terminology
• Open a document from a document library
• Work with others on the same document, at the same time

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Windows 10 2

• Windows 10 Quick Reference
• Welcome to your new Windows 10 computer

OneDrive for Business 2

• Recorded webinar: How to migrate your files to OneDrive
• Where do I Save and Share my files, banter or OneDrive?

Phone and Voicemail 2

• How to change/access voicemail from outside office (Panasonic VoIP System)
• Microsoft Teams Voicemail Setup & Notifications

Cloud Faxing 3

• First-Time login to Cloud Fax web portal
• Web Portal - send a Fax
• Sending a fax using Outlook

Suspicious Emails 1

• Using the SEAS in Outlook