If you unable to access your account because of one of the following:
- Your password is not working and you would like to reset it.
- You know your password but your account is locked out and you would like to unlock your account.
Follow the steps below for the Self-Service Password Reset to get back into your account.
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From the Diabetes Portal (http://diabetesportal.ca) sign-in page, click the Can't access your account? link which will take you to the password reset page
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Enter your work User ID (email address), prove you aren't a robot by entering the characters you see on the screen, then click Next.
- Depending on how you answered the enrollment questions, you will see one or more of the following.
- Email my alternate email
- Text my mobile phone
- Call my mobile phone
- Answer my security questions
Choose an option, provide the correct responses, and click Next.
- On the Choose a new password page, enter a new password, confirm your password, and then click Finish. Your new password must be 8-16 characters with uppercase and lowercase characters, numbers, and special characters.
- When you see, Your password has been reset, you can sign in with your new password.
You should now be able to access your account, if not you should contact your organization's IT staff for further help.
You may receive a confirmation email that comes from an account like "Microsoft on behalf of Diabetes Canada". If you get an email like this, and you did not use self-service password reset to regain access to your account, contact the Service Desk.